ABSTRACT
The demand for talented labor to serve the maritime logistics, particularly in port operations, is growing as the industry expands globally. This requires professional competency in terms of manpower and skills that must be developed effectively. Furthermore, considering the harm done to the industry from the COVID-19 pandemic, capable professionals in port management are a crucial part to reviving the business and its long-term growth and viability. This study explores the criteria for the needed talent from the perspective of port logistics experts using the following multicriteria decision making (MCDM) approaches: Analytical Hierarchy Process (AHP), Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and Preference Ranking Organization System Method for Enrichment Evaluation (PROMETHEE). The objective of this study is to identify the important criteria for personnel performance evaluation in the port marine logistics industry. In order to determine the performance evaluation framework for personnel performance evaluation, the study uses the AHP method to calculate the weightage of the criteria. The highest weightage is Work Attitude (0.560), followed by Job Performance (0.298) and Work Ability (0.120). Lastly, in order to identify the suitable hybrid MCDM approaches for personnel performance evaluation in the port marine logistics industry, three different MCDM approaches (AHP, TOPSIS and PROMETHEE) were used and the results show that the AHP is the best MCDM method to rank the personnel in the port industry by obtaining the highest Kendall's Tau coefficient of 0.619 © 2022, International Journal of the Analytic Hierarchy Process.All Rights Reserved.
ABSTRACT
Nowadays, logistics industry has become a critical component in the commercial link, and it is very important on how to find the optimal performance in sea-trade. Besides, modern logistics industry has brought many additional values in order to increase the value of transportation services such as electronic tracking, warehousing, and resources distribution and 90% of global trade in Malaysia is done through marine transport. As the marine logistics industry grows globally, the need for talents and manpower to support the industry, especially in port operations also grow. Delivering a flawless service becomes a source of competitive advantage for the logistics industry. To do that, a good development of capability of professionals in terms of manpower and expertise is needed. Moreover, with the current situation of pandemic COVID-19, a capable professional in port operations are highly needed in order to revive the industry after being affected as well as ensuring its future growth and sustainability. This development of capability includes many criteria which reflected the capability and competency of personnel might have changed over time and so its performance evaluation, especially before and after the pandemic. Thus, a good business performance measurement system is a very powerful tool to excite and monitor personnel of a company. It is rare to find a well-designed system even though there is a lot of interests and studies in creating performance measurement model. In this study, a systematic approach for multicriteria decision-making (MCDM) tool, the analytical hierarchy process (AHP) is adapted in determining the criteria for evaluating the performance of port logistics personnel. Performance criteria from the literature and expert opinions were utilized prior to the development of the performance evaluation model. A tri-level hierarchical structure of criteria, with three (3) criteria at the first level, six (6) sub-elements at the second levels and 19 sub-elements in the third levels (with 3 for each sub-element of the second level) is adapted in the study. The result shows that among the sub-elements at second level, Team Cooperation is the most considered criteria when evaluating the performance of a personnel in port logistics for both countries Malaysia and Indonesia where the sub-elements that scored the highest are 0.31 for Cooperation Spirit in Malaysia and 0.27 for Sharing Knowledge in Indonesia. Both elements are from second level of sub-elements of Team Cooperation. 4 more criteria are having very minimal weightage. The concern of the AHP is to obtain consistent judgement from the expert that somehow will affect the results and vary accordingly. © IEOM Society International.